Search found 16 matches

by muhammed.patel6005
March 26th, 2018, 1:49 pm
Forum: Daily Support Queries
Topic: Users Running McAfee OAS(On-Access Scan) Mail sending not working
Replies: 0
Views: 133

Users Running McAfee OAS(On-Access Scan) Mail sending not working

The McAfee OAS, by default, has a rule to block unknown mail sending application including Innovative POS compubyte mail send application. To remove this and allow the mail send to work you need to do the following: 1.In windows, On the task bar, locate the system tray.(This can be opened by clickin...
by muhammed.patel6005
February 13th, 2017, 11:46 am
Forum: Daily Support Queries
Topic: Installation of CompuByte POS software for Restuarants
Replies: 0
Views: 2193

Installation of CompuByte POS software for Restuarants

In order to configure the compubyte software for restaurant purposes, please follow the following steps: Step 1: installation install the compubyte software. after inputting company details set the store type to takeaways/restaurant step 2: configuration open the parameters and configure the followi...
by muhammed.patel6005
October 14th, 2016, 2:52 pm
Forum: CompuByte POS .Net Frequently Asked Question (FAQ) (Only new windows .Net Version)
Topic: Linking branches with compubyte POS and HAMACHI VPN
Replies: 0
Views: 3197

Linking branches with compubyte POS and HAMACHI VPN

Linking Branches Using Hamachi and CompuByte Step One At Head Office: 1. Download the Hamachi at http://WWW.VPN.NET 2. Create the group name at head office for the network in Hamachi e.g. (Subwear) 3. Share your data drive and give full control permissions 4. Make sure all your windows sharing are ...
by muhammed.patel6005
October 5th, 2015, 12:53 pm
Forum: Daily Support Queries
Topic: Adding or changing your logo that prints on the thermal slip printer
Replies: 0
Views: 3474

Adding or changing your logo that prints on the thermal slip printer

If you would like to Add/edit your logo on the slip please ensure you have the following prerequisites : -Your logo is in black and white and is saved as a bitmap file (monochrome bmp.). -You have the NV Image tool program (can be located in local C: drive within the other or downloaded from http://...
by muhammed.patel6005
October 1st, 2015, 10:36 am
Forum: Daily Support Queries
Topic: Terminals do not load server files correctly
Replies: 0
Views: 2624

Terminals do not load server files correctly

If your terminal is connected properly to the server but does not retrieve the correct data from the server then do the following. 1) Open control panel>sync centre 2) on the left hand menu select manage offline files and press the disable offline files button then restart the machine. Only do this ...
by muhammed.patel6005
September 29th, 2015, 10:00 am
Forum: Daily Support Queries
Topic: A4 Printers(USB) not printing from compubyte
Replies: 0
Views: 2113

A4 Printers(USB) not printing from compubyte

If you are able to print a test page and in quick setup the correct printer port is being used but still does not print from compubyte then do the following: 1) Check if DOSPRINT.exe (Application) files in C:\Programs exist. 2) If the above file cannot be found you can download it from http://www.co...
by muhammed.patel6005
September 18th, 2015, 3:23 pm
Forum: Daily Support Queries
Topic: Uploading stock from bluetooth scanner into compubyte.
Replies: 0
Views: 1658

Uploading stock from bluetooth scanner into compubyte.

The bluetooth scanner allows for two modes, first mode allows stock to be added to compubyte as they are being scanned and the second allows stock data to be stored into the scanner and then uploaded later into the program. 1) For the first mode: - log in to compubyte and select stock reports then c...
by muhammed.patel6005
September 16th, 2015, 1:46 pm
Forum: Daily Support Queries
Topic: Creating accounts for branch transfers /exports
Replies: 1
Views: 1088

Creating accounts for branch transfers /exports

This example assumes that you have a company 1 which is your head office and company 3 which is your branch. If you are invoicing from company 1 to company 3 then do the following: 1) Create an account at the head office (company 1 ) for the branch company 3. next to the name insert <BRA [B:3 [A:2 (...
by muhammed.patel6005
September 11th, 2015, 10:20 am
Forum: Daily Support Queries
Topic: SETTING up a USB/Parallel or Serial slip printer
Replies: 0
Views: 1750

SETTING up a USB/Parallel or Serial slip printer

A quick way to setup any POS printer (USB /parallel or serial) is to go to Quick setup - new installation on Login Screen and then choose number of printers then from the drop down choose name of slip printer Below : Is the old way to setup printer 1)Right click on my computer and make a note of the...
by muhammed.patel6005
September 10th, 2015, 9:10 am
Forum: Daily Support Queries
Topic: Tracking stock
Replies: 0
Views: 694

Tracking stock

To view all details relating to a particular stock item you would do as follows. 1) Search for stock item at PLU code or insert PLU code. 2) On the left hand side of the log off button a stock info table should appear with an Anal-Stock button which should be used to view all details for that partic...
by muhammed.patel6005
September 9th, 2015, 10:57 am
Forum: Daily Support Queries
Topic: If printer (slip) only prints 1 copy and not 2 as requested
Replies: 2
Views: 659

If printer (slip) only prints 1 copy and not 2 as requested

1) Open parameters

2) Set parameter 373 to 1

also check parameter 96 for default number of copies - clear if set to one.
by muhammed.patel6005
September 9th, 2015, 8:27 am
Forum: Daily Support Queries
Topic: Open cash drawer when printing
Replies: 3
Views: 717

Open cash drawer when printing

1) If cash drawer is connected to the printer then parameter number 14 will be edited as follows: -For RJ-45 connection set data as [P -For Serial port connection (Posiflex) [C? e.g [C2 -For COM2 [S ,Sequences for the draws are listed in the Parameter Information Textbox Setting these parameters wil...
by muhammed.patel6005
September 8th, 2015, 12:49 pm
Forum: Daily Support Queries
Topic: Connecting branches using HAMACHI
Replies: 0
Views: 681

Connecting branches using HAMACHI

1) Download latest version of hamachi on both sites (Head office and branch) 2) At Head office in Hamachi create a group. Name the group as your company name and provide any suitable password. 3) At branch in Hamachi join the group created at head office. 4) Make note of the hamachi IP's at headoffi...
by muhammed.patel6005
September 8th, 2015, 10:08 am
Forum: Daily Support Queries
Topic: Clean install of compubyte software on a terminal
Replies: 0
Views: 719

Clean install of compubyte software on a terminal

1) Map terminal to server using NET USE COMMAND e.g net use P: \\server name\c /user:username password /persistent:yes 2) Search for the compubyte setup file mainly found in compubyte directory or local root directory. If not found go to http://www.786.co.za and download setup file. 3) Install comp...
by muhammed.patel6005
September 7th, 2015, 2:02 pm
Forum: Daily Support Queries
Topic: Setting Selling prices A,B and C (stores wih sizing matrix)
Replies: 2
Views: 616

Setting Selling prices A,B and C (stores wih sizing matrix)

1)Edit or create a new account or cash customer
2)Insert at the name of the customer the desired selling price from catogorary A B or C Example : Joe <A
3)Now edit a stock item and in special paremeters insert desired values for selling prices A,B and C: Example : <A=10 <B=9.50 <C=8.00

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